Order Processing Time

Orders are processed within 1–3 days after the order is placed.

Processing time includes order review, payment confirmation, item preparation, and packing before shipment.

Estimated Delivery Time

Estimated delivery time is 2–5 days after the order has been processed and shipped.

Delivery times are estimates and may vary due to destination, customs review, weather, carrier delays, peak seasons, or other circumstances outside normal transit conditions.

Shipping Destinations

Tom Ford offers Free Worldwide Shipping. Please enter your full shipping address at checkout so your order can be prepared for the correct destination.

Some addresses may require additional review before shipment if the address is incomplete, difficult to verify, or cannot be serviced as entered.

Shipping Rates

Shipping is free worldwide. There are no shipping charges added for standard order delivery.

• Service: Free Worldwide Shipping
• Order processing time: 1–3 days
• Estimated delivery time: 2–5 days
• Tracking update time: 1–3 days after shipment

Tracking Information

Once your order has shipped, tracking information will be updated within 1–3 days after shipment.

Tracking may take time to appear after the package is handed over for delivery. If your tracking link does not update right away, please check again later or contact us for assistance.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. If you notice that your address is incorrect or incomplete, contact us as soon as possible at [email protected].

If an order has not yet shipped, we will review whether the address can be updated. If the order has already shipped, address changes may not be possible.

Customs Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by us.

Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges related to delivery under our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or arrives damaged, please contact Tom Ford customer support at [email protected].

To help us review your request, please include:

• Your full name.
• Your order number.
• The email address used at checkout.
• A brief description of the issue.
• Photos of the package and item if the shipment arrived damaged.

Delivery Delays

While estimated delivery time is 2–5 days after shipment, delays may occasionally occur due to carrier handling, destination review, incorrect address details, severe weather, holidays, peak shopping periods, or other transit disruptions.

If your order is delayed beyond the estimated timeframe, please contact us with your order number so we can review the available shipping information.

Contact Us

For shipping questions, tracking help, address updates, or package issues, contact Tom Ford customer support at [email protected].

Please include your order number and the email address used at checkout so we can assist you more efficiently.