Tom Ford
Contact Us
Thank you for shopping with Tom Ford. Our customer service team is here to help with orders, shipping, returns, exchanges, product questions, and account support.
For the fastest assistance, please email us or use the contact form on this page with the details related to your request.
By Email
Please contact Tom Ford customer support at:
We aim to respond within 24–48 hours.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM.
Messages received outside customer service hours will be reviewed during the next available business day.
What To Include
To help us review your message quickly, please include as much relevant information as possible.
- Your full name and email address.
- Your order number, if your request is related to a purchase.
- The product name, color, size, or SKU, if applicable.
- A clear description of your question or concern.
- Photos, if they help explain a product, return, exchange, or order issue.
Order Support
Contact us for help with order questions, order updates, item details, payment-related questions, or changes you need assistance reviewing after placing an order.
Shipping Support
For shipping questions, please include your order number and the email address used at checkout so our team can review the correct order information.
Returns & Exchanges
If you need help with a return or exchange, contact Tom Ford customer support with your order number, the item you are writing about, and the reason for your request.
Product Questions
We can help with product questions before or after purchase, including questions about available sizes, colors, product details, styling, and item information shown on our website.
Account Help
For account-related support, please email us from the address connected to your account whenever possible. This helps us review your request more efficiently.
Contact Form
Use the contact form on this page to send your request directly to our customer service team. Please select the topic that best matches your message and include the details we need to assist you.
Privacy
Information shared with Tom Ford customer support is used to review and respond to your request. Please avoid sending unnecessary sensitive information through email or the contact form.
We Are Here To Help
Whether you have a question about an order, a product, shipping, returns, exchanges, or your account, the Tom Ford customer service team will be glad to assist.
