Privacy Policy
Last updated: April 28, 2026
Overview
This Privacy Policy explains how Tom Ford collects, uses, shares, and protects personal information when you visit our website, browse products, place an order, create or use an account, subscribe to emails, contact customer service, or use our online store services.
By using our website or providing personal information to Tom Ford, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly, information related to your orders and customer-service requests, and information collected automatically when you use our website.
The information we collect may include:
- Contact details, such as your name, email address, shipping address, and billing address.
- Order details, including products purchased, order number, purchase date, delivery information, return requests, and refund information.
- Account information, if you create or use an account, such as login details, saved preferences, and order history.
- Payment-related information needed to authorize and complete a transaction.
- Customer-service communications, including messages, photos, attachments, or details you choose to send us.
- Website activity information, such as pages viewed, items browsed, links clicked, device information, browser type, IP address, referring pages, and general usage data.
- Email marketing information, such as subscription status, email preferences, email opens, link clicks, and unsubscribe requests.
How We Use Information
Tom Ford uses personal information to operate our online store, process orders, provide customer support, improve website performance, and communicate with customers.
We may use information to:
- Process, confirm, fulfill, ship, and deliver orders.
- Send order confirmations, shipping updates, return instructions, refund notices, and customer-service messages.
- Respond to questions, requests, complaints, returns, exchanges, and order issues.
- Manage accounts, saved preferences, and website features.
- Process payments and help prevent unauthorized transactions, fraud, or misuse of our services.
- Improve our website, product presentation, customer experience, and store operations.
- Send marketing emails when you have subscribed or otherwise permitted us to contact you.
- Measure website performance and understand how visitors interact with our online store.
- Maintain records, enforce store policies, resolve disputes, and support security needs.
Order Processing
When you place an order with Tom Ford, we use the information you provide to process your purchase, prepare your order, arrange shipping, communicate order updates, and assist with returns or refunds when applicable.
We may also use order information to review transactions for accuracy, detect possible fraud, and help protect customers and the store from unauthorized activity.
Payment Information
Payments on our website may be processed through PayPal, Stripe, or credit card, depending on the payment method selected at checkout.
Payment information is used to authorize, process, and complete your transaction. We do not ask customers to send full payment card details by email. Payment-related information may be handled by the applicable payment processor according to its own security practices and privacy terms.
Cookies and Analytics Tracking
Tom Ford uses cookies and similar tracking technologies to help the website function, support shopping cart and checkout features, remember preferences, improve performance, and understand how visitors use our online store.
Cookies and analytics tracking may collect information such as device type, browser type, IP address, pages visited, referring links, time spent on pages, products viewed, cart activity, and other usage information.
You can usually adjust cookie settings through your browser. Some cookies are necessary for essential website features, including cart, account, and checkout functions. If you disable certain cookies, parts of the website may not work properly.
Email Marketing
If you subscribe to emails from Tom Ford, we may use your email address to send product updates, store news, promotions, reminders, and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected].
Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to orders, payments, shipping, returns, refunds, account activity, or customer-service requests.
Service Providers
We may share limited personal information with service providers that help Tom Ford operate the online store and provide services to customers. These providers may assist with payment processing, order fulfillment, shipping, returns, customer support, website operation, security, analytics, email delivery, and marketing support.
Service providers are expected to use personal information only as needed to perform services for Tom Ford and to protect the information they handle.
How Information May Be Shared
We may share personal information when needed to operate our store, complete transactions, protect our website and customers, comply with applicable obligations, or support business operations described in this Privacy Policy.
Information may be shared in the following situations:
- With payment processors, including PayPal, Stripe, or credit card payment services, to process payments.
- With shipping and fulfillment partners to deliver orders and manage returns.
- With customer-service and operational providers that help us respond to requests and manage store activity.
- With website, security, analytics, and email service providers that support store functionality and communication.
- When needed to detect, prevent, or respond to fraud, security issues, policy violations, or misuse of our website.
- When required to respond to valid requests, comply with applicable obligations, resolve disputes, or protect rights and safety.
- In connection with a business transfer, restructuring, or similar transaction involving the store.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
No website, online store, payment system, or electronic transmission is completely secure. Please use care when sharing information online and contact us if you believe your account or information may have been accessed without permission.
Data Retention
Tom Ford keeps personal information for as long as reasonably necessary to provide services, process orders, manage returns and refunds, maintain business records, prevent fraud, resolve disputes, and support store operations.
When information is no longer needed, we may delete it, anonymize it, or retain it only as needed for legitimate operational, security, recordkeeping, or compliance purposes.
Customer Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access to your information, ask that inaccurate information be corrected, request deletion of certain information, object to or restrict certain uses, or withdraw consent where consent is used.
You may also opt out of marketing emails at any time. To make a privacy request, please contact us at [email protected]. We may ask for information to verify your identity before completing certain requests.
Children’s Privacy
Our website is not intended for children. Tom Ford does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
International Users
If you access our website from outside the location where our store operations or service providers are based, your information may be processed in a location different from where you live. Privacy rules may differ between locations.
By using our website or placing an order, you understand that your information may be transferred, processed, and stored as needed to operate the online store and provide services to you.
Third-Party Links
Our website may include links to third-party websites, payment pages, tools, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Please review the privacy terms of any third-party service before providing personal information to that service.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices, website features, services, or operational needs. When updates are made, we will revise the “Last updated” date near the top of this page.
Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.
Contact Us
For questions about this Privacy Policy, privacy requests, order information, marketing preferences, or customer support, please contact Tom Ford at:
Email: [email protected]
