30-Day Return Window

Eligible items may be returned within 30 days of delivery.

To begin a return, you must contact our customer service team first. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The return request is made within 30 days of delivery.
• The item is unused, unworn, unwashed, and unaltered.
• The item is in its original condition.
• All original tags, labels, packaging, accessories, and included materials are returned with the item when applicable.
• The item is not marked as non-returnable or final sale at the time of purchase.

Item Condition

Returned items must be sent back in a clean, unused, and resaleable condition. Items that show signs of wear, washing, alteration, fragrance, stains, damage caused after delivery, or missing original materials may not qualify for a refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked final sale or non-returnable.
• Items that have been worn, washed, altered, used, or damaged after delivery.
• Items missing original tags, labels, packaging, accessories, or included materials.
• Personalized, customized, or made-to-order items, if applicable.
• Gift cards, if applicable.
• Opened or used personal-care, beauty, underwear, swimwear, or hygiene-sensitive items, if applicable.

How To Start A Return

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Please do not send any item back before receiving return instructions from customer service. Returns sent without contacting customer service first may not be accepted.

When contacting us, please include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The item you would like to return.
• The reason for your return request.
• Photos, if the item arrived damaged, defective, or incorrect.

Return Instructions

After your request is reviewed, our customer service team will provide the correct return instructions and return details. We do not display a fixed return address on this page because return details must be confirmed by customer service before any item is sent back.

Please use only the return details provided by our customer service team for your approved return.

Return Shipping Cost

Tom Ford offers 30 Days Free Returns for eligible items. If your return request is approved, customer service will provide the return instructions needed to complete your free return.

Any return sent without prior approval or without following the provided instructions may not qualify for free return service and may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements.

Refunds are processed within 3–15 days after the returned item is received and inspected. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

If you would like to exchange an item, please contact customer service at [email protected] with your order number and the item you would like to exchange.

Exchange availability may depend on item condition, stock availability, size, color, and product eligibility. If an exchange cannot be completed, customer service will review the available options with you.

Damaged, Defective, Or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item and packaging. Our customer service team will review the issue and provide the next steps.

Final Sale Items

Items marked final sale, non-returnable, or otherwise excluded from returns at the time of purchase may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Contact Us

For return questions, exchange help, damaged item support, or refund updates, contact Tom Ford customer service at [email protected].

Please include your order number and the email address used at checkout so our team can assist you more efficiently.